This page applies to standard TAREVIQO orders. Product-specific information may also apply where it is more specific and does not conflict with mandatory rights.
Available payment methods are shown at checkout. Orders are processed only after payment is confirmed by the payment provider.
Payment methods
Available payment methods are those shown at checkout. Providers may offer different options depending on location, card, account status or risk review.
Authorization and order processing
After checkout, a transaction must still be authorized or confirmed by the payment provider. An order enters purchasing and fulfillment only after our system receives valid payment confirmation.
Currency and exchange rates
Prices are displayed and charged in USD unless checkout states otherwise. Your bank or payment provider may apply its own exchange rate, conversion fee or international transaction fee.
Failed, duplicate or pending payments
If payment fails, remains pending or appears duplicated, keep the transaction and order details and contact support. We rely on the payment provider’s verified transaction status rather than the browser screen alone.
Refunds
Approved refunds are issued to the original payment method. Posting times vary by provider or bank, and any currency-conversion difference or third-party fee is governed by that provider’s rules.
Payment security and risk review
To reduce unauthorized transactions and fraud, we or the payment provider may perform risk checks and, where necessary, request verification, delay processing, or cancel and refund an order.
Chargebacks and disputes
If you believe there is a transaction problem, contact us first at [email protected]. If a bank or payment-provider dispute is opened, we may submit order, shipping and support records through the applicable process.
If this page does not answer your question, contact our support team.