This page applies to standard TAREVIQO orders. Product-specific information may also apply where it is more specific and does not conflict with mandatory rights.
Shipping times vary by destination and product. Final delivery estimates and any duty arrangements will be shown before launch for each product.
Order processing and dispatch
Orders enter purchasing and fulfillment only after payment is confirmed. Products may be handled by different suppliers or shipping routes, so one order may arrive in separate parcels.
Delivery estimates
Product pages show the current delivery estimate for the selected route. Estimates are not guarantees and may be affected by customs, carrier capacity, peak periods, weather, remote destinations or other events outside our control.
Tracking
When tracking is available, we update the order after dispatch and provide the tracking number. Carrier tracking can take several business days to begin showing movement.
Address accuracy and changes
Please verify the recipient name, address, postal code and phone number before ordering. We will try to help with changes before purchasing or dispatch, but address changes cannot be guaranteed once a parcel has entered the carrier network.
Duties, import taxes and fees
Cross-border orders can be subject to customs duties, import taxes or carrier handling fees under destination-country rules. Unless checkout clearly states that TAREVIQO prepays those charges, they may be payable by the recipient.
Delays, loss and delivery issues
If tracking stops updating, a parcel shows delivered but cannot be located, or another delivery issue occurs, contact support. We will investigate using available carrier and fulfillment records.
If this page does not answer your question, contact our support team.