This page applies to standard TAREVIQO orders. Product-specific information may also apply where it is more specific and does not conflict with mandatory rights.
Eligible returns and refunds are handled according to the conditions shown on the product page and this policy. Contact support before returning an item.
Return request window
For eligible items, contact support within 30 days after delivery. Do not send an item back before receiving return instructions.
Eligible returns
Items generally need to remain in reasonably complete condition with included accessories and packaging. Products that cannot reasonably be resold for hygiene, safety, customization, consumable or similar reasons may be excluded where permitted; product-specific exceptions will be disclosed on the product page.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, send your order number and clear photos or video as soon as possible. After review, we may arrange a replacement, refund or another reasonable resolution.
Refund method and timing
Approved refunds are returned to the original payment method. After we issue a refund, your bank, card network or payment provider may require additional processing time before the credit appears.
Order cancellations
We will try to cancel orders that have not entered purchasing or fulfillment. Once a supplier has dispatched the item or shipping has begun, the return process may apply instead.
Refund and dispute handling
If there is a problem with an order, please contact support first so we can help. Nothing in this policy limits mandatory consumer rights or lawful dispute procedures provided by your payment service.
If this page does not answer your question, contact our support team.